Step Up and Lead

In Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNYFeatures and Benefits:Utilize the talents, skills & abilities of othersEffectively delegate tasksDeal with subordinate problemsCritique othersPrevent freelancingCreate a mentorship programImprove workplace moraleProvide praise and recognitionConduct effective meetingsTackle administrative tasksCreate programsCommunicate and presentLead on the firegroundSet and achieve goalsProvide exceptional customer serviceMake high pressure decisionsGain a competitive advantage with promotions Read more